Be there for the release of the latest research findings from the
2008 Australia & New Zealand Contact Centre Industry Benchmarking report
presented by Dr Catriona Wallace
callcentres.net invites you to attend the breakfast launch of the 2008 Australia and New Zealand Contact Centre Industry Benchmarking Reports.
Sponsored by Zintel & Autonomy etalk, the 2008 Australia & New Zealand Contact Centre Industry Benchmarking Reports, produced by callcentres.net are the most comprehensive, the most widely used, and the most frequently cited contact centre industry benchmarking reports.
The 2008 report will provide detailed information to enable you to better manage your contact centre.
The format of the presentation will comprise a formal delivery of research findings by Dr Catriona Wallace.
By attending you will gain insight into:
-
Contact Centre Operations: customer contact channels, call volume, regions serviced, opening hours, and outsourcing practices.
-
Technology: current usage and purchasing intentions.
-
Human Resources: staff profile, turnover, tenure, absenteeism, retention, recruitment, training and remuneration.
-
Key Performance Indicators: goals and actual performance levels.
-
Budgets and seat costs
-
Revenue Generation and Sales Conversion Rates
-
Quality Assurance and Customer Satisfaction
-
Significant Challenges facing contact centre operations over the coming year.
-
Analysis and drivers of contact centre performance.
Last year's events were sold out, so please book early so as not to miss out.
Event details:
|
SYDNEY |
MELBOURNE |
AUCKLAND |
Cost: AUD $80
includes full hot breakfast
10% discount applies for bookings of 8 or more
Register your seats here
