Tools that turn a cost centre into a revenue centre
Contact Centres play a valuable role in delivering leads and sales to their organisation. To maximise this opportunity Zintel offer a range of call completion solutions that will make sure you never miss another sales opportunity.
| Call Overflow |
Have your calls redirected when all numbers are busy or unattended. During peak times you can have calls diverted to any other fixed line, messagebank or mobile number. |
| Time and day routing |
You can have your calls easily diverted to another number based on time and day. This is particularly useful for after hours calls. |
| Routing Solutions |
Zintel creates routing solutions defined on your business requirements. Each business requires a unique call handling solutions. So whether you want geographic, time dependent or volume based routing, Zintel has a solution. |
| Voice to email |
Have unaswered calls diverted to an answering service, record your customer's message and have it forwarded to your email as an MP3 / wave file. This option can be setup within 2-3 hours and can provide a simple solution to an immediate problem. |
| Live answer (contact centres) |
Zintel have partnerships with a range of contact centres. Each contact centre specialises in a particular field such as 24 hour / 7 days a week, campaign specific programs, emergency services. |
