The routing features available allow you to customise how your calls are handled. The intelligence of these features is managed in the telephone network, which makes this a very efficient way to handle calls. With the right call management solution you will improve call completion and customer satisfaction.
You can combine multiple services from the options available to create the right call management solution for your business.
Automatic Call Routing
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call distribution
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time and day diversion
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call overflow (busy, no answer)
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state, regional, mobile, exchange and postcode routing
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business continuity / emergency diversion plans
Customer initiated routing
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customised voice recording (IVR) - press 1 for service, press 2 for sales
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postcode prompter - enter the postcode of the location you require
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number prompter - enter the code of the product you require
