Terms & Conditions for Automatic Payment Authority (Direct Debit Service Agreement)

1. Zintel's Commitment

a) Zintel will confirm the details of the AutoPay debit arrangement prior to the first drawing and directly debit the account you nominate.  

b) We will make deductions on the invoice due date. If the due date falls on a day that is not a business day we will debit your account on the following business day.  

c) We may vary any details of this agreement at any time, by giving you at least fourteen (14) days notice.  

d) We will keep information relating to your nominated financial institution or credit card account, confidential, except where permitted by law or required for conducting direct debits or processing credit card payments with your financial institution or credit card provider and for a related query, dispute or claim. We will take all reasonable steps to protect personal information held by us against loss and against access, use, modification or disclosure that is unauthorised. For more information refer to our privacy policy.

2. Customers Rights and Responsibilities

a) By signing the Automatic Payment authority you are authorising Zintel to arrange for funds to be debited from your account.  

b) You may alter the debit drawing arrangements at any time by contacting Zintel on 1800 946 835 or in writing at Locked Bag 3700, St Leonards, 1590.  

c) You may dispute any debit drawing or terminate the deductions at any time by notifying Zintel in writing not less than seven days before the next scheduled debit drawing.  

d) It is your responsibility to ensure that:

i. Sufficient clear funds are available in your nominated account on the due date.

ii. The account you nominate permits direct debiting

iii. The authorisation given to draw on the nominated account is identical to the account signing instructions held by the financial institution where the account is based.

iv. You notify Zintel if the nominated account is transferred or closed.

v. You pay Zintel by an alternative method if the direct debit arrangements are cancelled, whether by yourself or Zintel vi. Check your invoices against items in your financial institution account statement or credit card statement  

e) If there are insufficient clear funds you may be charged a fee by your financial institution or credit card issuer due to the failed or incorrect payment. Zintel may also charge you fees for this (including reimbursement of costs).

3. Other Information

a) The Automatic Payment Authority is also governed by the general terms and conditions of Zintel service and Zintel's privacy policy.