Customer Service Centre

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Current Network Status

 

There are currently no known outages.  The outage on the Optus network, that was impacting inbound services intermittently, has now been Resolved.

Please call 1300 550 971 to log a fault.

Register to receive service alerts

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Manage your services

• Login to your service Portal

• Log fault online  or by calling 1800 946 835

• Payment options

• Pay online now 

 

 

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Library

• How to Conduct an isolation test

• How to Use the Customer Service Portal

• Form:  Application and connection form (for 5 services or less)

• Form:  Application and connection form (bulk connection)

• Form:  Amend existing service setup (to change answerpoints, routing, etc on existing service)

• Form:  Direct Debit Application