Inbound Call Overview:  Performance Dashboard

This is a one page dashboard that provides you a quick snapshot of up to a week's activity, enabling you to monitor your business easily and investigate areas of concern as you go.  You can look at the activity across all your services, by inbound number, or by answerpoint.  Data can be provided in excel format, so that you can easily integrate in your own weekly report.

You can you this report to:

  • Monitor missed call activity
  • Staff management and weekly rosters
  • Campaigns management - particularly TV & Radio
  • Managing customer performance

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At the end of the month, we suggest getting a consolidated and more detailed picture by using the monthly trending and answerpoint summary reports.

Zintel's are experts at providing our customers with information that helps them make decisions about their business.   We are very proud of the options and flexibility that we offer to our customers through our call data and reporting. For examples of other reports available click here.

If you have other questions or would like a more detailed demonstration then call us on 1800 ZINTEL (946 835) or  contact us