The average business misses 11% of their inbound calls, and a contact centre on average misses 4% of inbound calls.
That just seems like a lot of missed opportunity, after your hard work and investment to get your customers and prospective customers to call your business. With Zintel call completion products you can have the confidence that the call activity that you generate will be captured. More leads captured, means more sales revenue.
Use performance reporting to identify where the issues are and call completion tools to ensure your capture all the leads your marketing campaigns generate.
| Call Overflow | Have your calls redirected when all numbers are busy or unattended. During peak times you can have calls diverted to any other fixed line, messagebank or mobile number. |
| Time and day routing | You can have your calls easily diverted to another number based on time and day. This is particularly useful for after hours calls. |
| Routing Solutions | Zintel creates routing solutions defined on your business requirements. Each business requires a unique call handling solutions. So whether you want geographic, time dependent or volume based routing, Zintel has a routing solution to suit. |
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Virtual messagebank |
Have unanswered calls diverted to an answering service, record your customer's message and have it forwarded to your email as an MP3 / wave file. This option can be setup within 2-3 hours and can provide a simple solution to an immediate problem. |
| Live answer (contact centres) |
Would you rather have your calls answered by a live person. Our Live answer product operates 24 hour / 7 days a week, can take a message or action your call. It just depends on your requirements. This solution is ideal for campaign specific programs and afterhours services. |
