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Log a Fault
Required fields are marked with an asterisk
*
Account Number
*
Services Affected
*
Description
*
Site Contact
*
Site Contact Phone
*
Contact Email
*
Preferred form of contact
Phone
Email
Has an isolation test been performed?
Yes
No
Do you experience the same problem?
To perform an isolation test plug a different handset into the socket of the faulty line.
Yes
No
If Telstra find that the fault lies within privately maintained equipment beyond the network boundary point (MDF or SKT) you will be liable for a $105 incorrect call out fee