If you connect a simple service, where all calls are answered on either your land line or a mobile then connection can happen within 2 business days.
Use the Zintel shop to select a service now and get started.
You can add a Call Routing, Call Completion or Call Reporting product to your service later on.
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Use a simple Call Overflow so if the call isn’t answered on one line or if that line is busy, then it rings on a second line.
By adding a Voice Mail, if there is no one to answer the second call then the caller is able to leave you their details and the recording gets emailed to you to follow up when you have time.
Or you could go a step further and implement a Live Answer service where one of our representatives takes the call in your name and captures all of the details.
Use a Call Routing strategy. Your phone calls can be redirected based on percentages, the time of the call, or geographic region of the call.
Routing solutions include:
Call Splay – splitting calls based on percentages
Postcode and Number Prompting – prompts the caller to enter a postcode, or number to determine where their call is sent
Exchange Routing – routes the call based on the exchange the caller is in
Regional Routing – routes the call based on the town or city the caller is in
State Routing – routes the call based on the state the caller is in
Zintel can port your number across without any problem. You get to keep the same number, and in most cases you can have exactly the same set up.
Vist our Shop and complete your application, then attach a copy of your most recent invoice for the number. Zintel will then make contact with your existing provider to make the change take place.
If your service has a form of routing, or completion on it already, then provide us with the details of that before the port starts to make the whole process a lot faster.
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Our Call Reporting is the best in the business. You can select from a number of different reporting packages, or you can customise a reporting set to suit your business.
Our reports can show you the locations that your calls are coming from, the times of day when people are calling, how many calls are being missed, and much more.
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Zintel defines Toll Free Numbers (or Inbound Services as they are sometimes referred to) as a virtual number used to carry a call from a point of origin (the calling party) to a point of termination (the answer point).
Toll Free numbers have no infrastructure or cabling requirements, they simply “piggy-back” on the existing land line and mobile networks across Australia.
In Australia, there are three main types of Toll Free numbers:
- 1800 Numbers – a 6 digit number prefixed by 1800, e.g. 1800 123 456
- 1300 Numbers – a 6 digit number prefixed by 1300, e.g. 1300 123 456
- 13 Numbers – a 4 digit number prefixed by 13, e.g. 13 12 34
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Toll Free Numbers don’t belong to a geographical address like a fixed line does. Instead they sit in the network and calls to them are directed to either a Full National Number (FNN)
e.g. 02 9876 5432 or Mobile Service Number (MSN) e.g. 0400 345 678. These are called the Answer-points.
When a call is placed to a 1800, 1300 or 13 number the call enters the network and a search is done to find the relevant routing strategy that applies to the Toll Free Number.
The routing strategy can consist of a number of options including Call Routing and Call Completion products which determine which answer point the call goes to.
Once the routing strategy is found the call then proceeds to its destination. This all happens in the blink of an eye so the caller doesn’t experience any delay.
It is important to note that because the number doesn’t have a physical location it is not possible to call out from a Toll Free Number.
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When you finalise your purchase you will be given access to our customer portal and you can view your ticket and see the progress of you order.
If your request is for a complex routing product then one of our service team will contact you and let you know just how long you request will take.
Complex routing products include:
State Routing >
Regional Routing >
Exchange Routing >
Postcode & Number Routing >
Customised Voice Response >
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- 1800 numbers – a 6 digit number prefixed by 1800, e.g. 1800 123 456
- 1300 numbers – a 6 digit number prefixed by 1300, e.g. 1300 123 456
- 13 numbers – a 4 digit number prefixed by 13, e.g. 13 12 34
The main difference between these 3 types of numbers is how the call charges work for both the calling party, and the owner of the number:
For callers to a number:
| Service Type | Local Calls | National Calls | Mobile Calls |
| 1800 | Free* | Free* | Free* |
| 1300 & 13 | Fixed Charge* | Fixed Charge* | Per Minute Rate* |
For the owner of the service:
| Service Type | Local Calls | National Calls | Mobile Calls |
| 1800 | Per Minute Rate* | Per Minute Rate* | Per Minute Rate* |
| 1300 & 13 | Per Minute Rate* | Per Minute Rate* | Per Minute Rate* |
*These charges are all dependent on the provider that the calling party uses and, in terms of ITFS services, the country the number is used in.
Owners of 13 numbers also incur an annual government levy on their number which is usually broken down into 12 equal charges billed to the customer each month.
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Toll Free services are virtual numbers and do not rely on being with the same provider as your other numbers.
This means you can take advantage of Zintel Telecommunication's great rates and products, without having to shift your whole account across.
On the otherhand if you want to be a Zintel Telecommunications customer, and you want us to take care of your fixed lines or mobiles as well, then Zintel Telecommunications has some great Business Solutions for you.
Contact Us today to discuss what we can do for you.
Zintel Communications Pty Ltd are the experts in delivering robust, cost effective, Toll Free Solutions helping businesses manage their services with greater efficiency.
The result is our customers spend less time managing their Toll Free services, and more time doing the things they would rather be doing.
Our customers are at the centre of everything we do, from competitive rates, new products and solutions development to personalised customer service.
“[with] more than 15,000 received calls each month, the service provided by the team at Zintel has been exemplary… account management staff takes the time to keep you informed of new technologies and services as they are made available”.
Amy Baird, Marketing, Bob Jane T-Marts, May 2011
We are available 24 hours a day, 7 days a week and the recent addition of an online customer portal means that our customers can access their account and log requests at a time that suits them.
At Zintel Communications, we pride ourselves on our ability to give you reliable, responsive and consistent service that your business can count on.
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Zintel Communications Pty Ltd is owned and operated by j2 Global Inc (NASDAQ: JCOM) or subsidiaries. To learn more about j2 Global, including investor relations, press releases, and job opportunities, please visit us at http://www.j2global.com.
Virtual Local Numbers take the format of a Full National Number (FNN) e.g. 02 9876 5432 for Sydney, 03 9654 3210 for Melbourne or 08 9210 9876 for Perth, and can be selected based on where you want your presence to be based.
Calls to a Virtual Local Numbers are then redirected to a point of termination, which can be any fixed or mobile number. Unlike normal FNN numbers which are geographic, Virtual Local Numbers can be held by customers anywhere in Australia.
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