Applications to help manage your workforce

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Zintel are leaders in call management reporting for inbound services. These reports allow you to see your centre's performance at a glance, so you know the areas you need to focus your attention.  The call management reports are included as standard in the solution we deliver your contact centre.

• Optimising your workforce around customer activity
• Measuring the success of your calling campaigns
• Allocating and managing costs accurately
• Make sure you are receiving all your calls

For tips on how to use the reports, see Zintel's Call Reporting Guide

All call management reports are available for daily, weekly, monthly or adhocly.  The content is customised to meet your specific requirements and is available in formats that can easily integrate into your existing systems.