1800 Numbers are national inbound numbers that ensure your business remains as accessible and customer focused as possible. By offering your customers a central, national number they can call from any land line or mobile phone for the cost of a local call, you’re joining the leading companies in Australia as an established brand in your market place.
Your customers will know that your phone number leads to the most relevant business representative in their area and isn’t costing them a fortune to speak to. You can ensure that your call forwarding services are manual or automated with thousands of flexible call routing options to choose from. Everything is always flexible with Zintel so you can choose to change your forwarding options or, better yet, respond to insights offered by our call reporting and call management tools to opt for the most efficient routing and forwarding possible for your customers.
Getting 1800 Numbers for your business is about more than just changing your central phone number. It’s about simplifying your customers’ journeys and ensuring that every call is answered efficiently and on time by the right person. To get that right, you need the right telecommunications provider like Zintel. We don’t only hand out memorable 1800 Numbers, we offer our clients a complete telecommunications solution. You choose the best phone number for your business and then let us know how to direct calls received to that number around Australia. This might be a mobile number we forward your calls to or you could opt for our intuitive automated solutions like Interactive Voice Response (IVR) which allows you customers to direct their own calls to the most relevant contact.
If you’re looking to buy a 1800 number for the first time then we can take you through exactly what’s involved and break down each and every cost associated with your new number and call routing features. Shifting to a central, national phone number can be a big step for a small business which is why our account managers are committed to ensuring that you only choose the best working option for your business. This includes showing you how our 1300 Numbers, 13 Numbers, free call numbers (including international toll free numbers), and virtual phone numbers work to help you make an informed decision about what works best for your business.
We will also take you through our complete call centre services and show you how we’re helping to support Australian businesses with the highest quality customer service and 24/7 locally based support you can call whenever you need an expert to speak to. As part of our call centre offerings, you can opt for a bespoke answering service where you choose to have every one of your customer calls answered by a friendly and professional telephonist who can manually forward calls made to your number or voice mail. This way, your customers will always speak with a real human being every time they dial your number, helping to reassure customers that every call is valuable to your business and every customer is special.
Our call tracking features offer your business relevant and real time insights into the health of your marketing and customer service. Easily track calls made from particular local areas where you have targeted recent marketing strategies, measuring your ROI quickly and effectively. Use your customer call data to decide where your customer journeys are weakest and strongest, highlighting high performing representatives in your most successful sales regions or the areas you could afford to target more effectively. Every business, large or small, needs to ensure that they are getting the best value for every service and at Zintel we actively work to ensure that you don’t get locked into expensive and low performing contracts; that you have the flexibility to scale up or scale down your 1800 Numbers and associated call features; that you get the relevant call data that you need to make the most of your business profile and develop into an established and trusted Australian brand name.
