Call Management Features

Think your Zintel service is just a number?

Think again.

Your Zintel solution is much more than a virtual toll-free number. It’s a full-service cloud-based business phone system that answers, routes and professionally manages your business calls and voicemails. With Zintel, you can project a big-business image, be more responsive to prospects and customers — and get more done.

  • Answers Your Business Calls 24/7
  • Distinguishes Business and Personal Calls
  • Ensures You Never Miss a Call with Call Overflow
  • Connects Callers with a Customised Greeting
  • Sends Voicemails to Your Email and Records Calls

Call Management Features

Think your Zintel service is just a number?

Think again.

Your Zintel solution is much more than a virtual toll-free number. It’s a full-service cloud-based business phone system that answers, routes and professionally manages your business calls and voicemails. With Zintel, you can project a big-business image, be more responsive to prospects and customers — and get more done.

  • Answers Your Business Calls 24/7
  • Distinguishes Business and Personal Calls
  • Ensures You Never Miss a Call with Call Overflow
  • Connects Callers with a Customised Greeting
  • Sends Voicemails to Your Email and Records Calls

VoiceTE

Respond quickly to key calls with voicemails recorded and emailed to you

CallO

Prevent missed calls with a "backup" number that automatically handles overflow

CallF

Forward your calls to any landline or mobile phone, anywhere in the world

CallA

Tell your staff who is calling based on the number the caller has dialled

TimeR

Maximise your resources by directing calls based on time of day

VTE

Voice-to-Email

Voice-to-Email helps you respond quickly to important calls - by sending you voicemails to your email as audio file attachments. You can have your voicemail audio files emailed to multiple email addresses at once – to ensure the right people hear the message immediately.

Voice-to-Email is included FREE with every Zintel Toll Free plan.

Works with your choice of 1300 numbers, 1800 numbers, 13 numbers, phone words, local numbers or simply transfer your existing number over to Zintel.

"An impressive level of service at cost-effective rates. Zintel helped
me move my business forward. I would certainly recommend them."

Emma Ballard,
Ballard Communications

CO

Call Overflow

Call overflow is an easy way to ensure your business doesn’t miss calls.

Simply choose a secondary phone number to act as a “backup” for overflow calls.

Call overflow is included FREE with every Zintel Toll Free plan.

Works with your choice of 1300 numbers, 1800 numbers, 13 numbers, phone words, local numbers or simply transfer your existing number over to Zintel.

"An impressive level of service at cost-effective rates. Zintel helped
me move my business forward. I would certainly recommend them."

Emma Ballard,
Ballard Communications

CF

Call Forwarding

Call forwarding ensures your calls are answered wherever and by whomever you choose. This gives you the flexibility to forward to the phone number of your choosing and prevent missed calls. Combine this feature with other features like day routing or call overflow for advanced call forwarding capabilities.

Call forwarding is included FREE with every Zintel Toll Free plan.

Works with your choice of 1300 numbers, 1800 numbers, 13 numbers, phone words, local numbers or simply transfer your existing number over to Zintel.

"An impressive level of service at cost-effective rates. Zintel helped
me move my business forward. I would certainly recommend them."

Emma Ballard,
Ballard Communications

CA

Call Announce

Call announce improves the return on your marketing campaigns by letting you know what product, location or campaign customers are calling about before you speak with them. You can support multiple brands, create scripts tailored for various product calls, give your staff important information about each call before they take it and create an improved experience for your callers.

Call announce is included FREE with every Zintel Toll Free plan.

Works with your choice of 1300 numbers, 1800 numbers, 13 numbers, phone words, local numbers or simply transfer your existing number over to Zintel.

"An impressive level of service at cost-effective rates. Zintel helped
me move my business forward. I would certainly recommend them."

Emma Ballard,
Ballard Communications

TransferN

Time Routing

Time routing lets you direct calls based on time of day. You can define your time-of-day routing rules any way you want, including where to send calls on holidays. This lets you increase your hours of operation, capture more calls and use your resources more efficiently.

Time routing is included FREE with every Zintel Toll Free plan.

Works with your choice of 1300 numbers, 1800 numbers, 13 numbers, phone words, local numbers or simply transfer your existing number over to Zintel.

"An impressive level of service at cost-effective rates. Zintel helped
me move my business forward. I would certainly recommend them."

Emma Ballard,
Ballard Communications

Additional Call Management Features

State Routing

Send callers to the right place based on the state or territory where the call originates.

State routing lets you send callers to the right location based on their state or territory. This gives you a national presence and saves you money by having calls answered locally.

State routing is included FREE with every Zintel Toll Free plan.

Works with your choice of 1300 numbers, 1800 numbers, 13 numbers, phone words, local numbers or simply transfer your existing number over to Zintel.

More about State Routing

 

Day Routing

Maximise your resources by directing calls based on the day of the week.

Day routing lets you direct calls based on the day of the week. This allows you to maximise your resources at each call centre by selecting which percentage of inbound calls to route to which answering point each day. This will help you prevent long call waits, missed calls and lost business opportunities.

Day routing is included FREE with every Zintel Toll Free plan.

Works with your choice of 1300 numbers, 1800 numbers, 13 numbers, phone words, local numbers or simply transfer your existing number over to Zintel.

More about Day Routing

 

Customised Greeting

Give callers what they want. Let them select where they want to be routed.

The customised greeting lets callers select where to be routed based on a recorded menu. This gives your business a large, professional image, and also ensures callers reach the correct department.

The customised greeting is included FREE with every Zintel Toll Free plan.

Works with your choice of 1300 numbers, 1800 numbers, 13 numbers, phone words, local numbers or simply transfer your existing number over to Zintel.

More about Customised Greeting

 

Call Distribution

Optimise your call centres by splitting incoming calls based on rules you define.

Call distribution lets you optimise your telephone resources by splitting inbound calls in any way you define - 40% of calls going to answer point A, for example.

Call distribution is included FREE with every Zintel Toll Free plan.

Works with your choice of 1300 numbers, 1800 numbers, 13 numbers, phone words, local numbers or simply transfer your existing number over to Zintel.

More about Call Distribution

Restricted Call Access

Protect your staff’s time by specifying which callers can get through to your business.

Restricted call access lets your business block inbound calls by specific phone type, geographic region, or even the actual telephone numbers of unwanted callers.

Restricted call access is included FREE with every Zintel Toll Free plan.

Works with your choice of 1300 numbers, 1800 numbers, 13 numbers, phone words, local numbers or simply transfer your existing number over to Zintel.

More about Restricted Call Access

Call Recording

Record your inbound calls, review them anytime, and improve your business.

Call recording records your inbound calls – either all calls or just those you specify – which you can review anytime through your customer portal. Improve the quality of your business calls, resolve disputes, check and improve the accuracy of information your staff gives out on calls, and improve overall customer satisfaction with this feature.

Call recording is included FREE with every Zintel Toll Free plan.

Works with your choice of 1300 numbers, 1800 numbers, 13 numbers, phone words, local numbers or simply transfer your existing number over to Zintel.

More about Call Recording

Online Data

View call activity – including date, time and duration.

Online data lets you view your call activity by displaying where calls are coming from, the date and time, and whether calls are answered. This lets you phone back callers your business has just missed, make prompt adjustments to campaigns, and even quickly change staffing levels and hours based on call demand.

Online data is included FREE with every Zintel Toll Free plan.

Works with your choice of 1300 numbers, 1800 numbers, 13 numbers, phone words, local numbers or simply transfer your existing number over to Zintel.

More about Online Data

 

Call Reporting

Zintel is your call reporting specialist and offers a number of reports to make understanding your call activity easy.

You might be looking to build customer profiles, track your marketing campaigns, evaluate call costs, or capture missed leads. Whatever your call data requirements, we have a report that will give you the details you need.

Call reporting is included FREE with every Zintel Toll Free plan.

Works with your choice of 1300 numbers, 1800 numbers, 13 numbers, phone words, local numbers or simply transfer your existing number over to Zintel.

More about Call Reporting

 

Fax to Email

Add mobility to your business. Receive faxes via email - on your PC or even your mobile.

Fax-to-Email lets you receive faxes anywhere you can get email. Using a seperate 1300 or 1800 number, we will forward inbound faxes to your inbox for you to read anywhere – desktop, laptop, smart phone, tablet or any other wireless device. No more need for expensive fax hardware, supplies and maintenance.

Fax-to-email is included FREE with every Zintel Toll Free plan.

Works with your choice of 1300 numbers, 1800 numbers, 13 numbers, phone words, local numbers or simply transfer your existing number over to Zintel.

More about Fax to Email

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