Know who is calling before you accept the call
Would you like to know who’s calling before you actually speak to them? Call announce, included in every Zintel phone package, identifies which inbound number your customer has dialled as well as offering your customer’s name and for an additional cost you can have a customized message which announces the offer they are calling about. You choose whether to answer the call or redirect it, giving you freedom to manage your calls efficiently, and avoid wasted time.
How call announce can enhance your business and make you more efficient
- Customise your greeting and recorded menu options
- Separate and streamline your marketing campaigns
- Switch on and off as required
- Let employees know the caller’s query subject before speaking
Call Announce in action
Separate your marketing campaigns.
Cheryl always got great responses from her marketing campaigns, but had difficulty sorting out which calls related to which campaign.
With call announce – included in every Zintel phone package – she knows every time which of the dedicated inbound call numbers her customers have dialled.
Sales figures are easy to analyse and data is much more accurate.
Know who’s calling you.
Clint’s staff are a lot more comfortable now they know who’s calling them before they speak.
Zintel’s call announce gives them a message when they pick up the phone, for instance, ‘another lead from website ad’, ‘another lead from newspaper ad’ or ‘another lead from radio ad’.
Then they choose whether to answer it or forward it elsewhere, saving valuable time.
Customise menu and messages.
Bella values the flexibility that Zintel’s call announce gives her. She can customise her pre-recorded menu and the messages which are sent to her call centre employees.
She experiments with broad and specific messages, tailoring them to suit the campaign she’s running.
Now it’s easy to track calls, customer types, campaigns and data.