Optimise your call centres by splitting incoming calls based on your rules
A real boon for call centres, Zintel’s call distribution feature allows you to split your inbound calls any way you choose. Small business can benefit too, with vital calls captured and diverted to your mobile or colleague if you can’t answer the phone yourself. Call distribution is a standard option on all Zintel phone plans, ensuring that every call to your business is answered.
How call distribution can enhance your business and make you more efficient
- Always someone there to answer valuable calls
- Forget the worry of missed business opportunities
- Choose who answers calls if you are unavailable
- Do away with annoying voicemail
- Build in time routing customised to your daily schedule
Call Distribution in action
Manage high call volume.
Tony manages a busy call centre which used to suffer from overload and banked-up calls.
Using Zintel’s call distribution, he can now distribute calls equally among his staff and ensure that no-one sits idle while others are overloaded. Both customers and staff are now a lot happier.
Beverley loves the flexibility that call distribution gives her company.
Now she can choose exactly how she splits her inbound calls, generally finding that 60% to her CBD office and 40% to her suburban office works best.
She can change it at any point, giving her total control of call volumes.
Do away with voicemail.
Arthur found it terribly frustrating when callers failed to leave a message.
Being a sole trader, he was often out of the office and didn’t realise that almost two-thirds of callers won’t use voicemail.
Zintel’s call distribution liberated him. Now he can divert calls to his mobile or wife’s landline whenever he’s unavailable, capturing calls that might otherwise be lost.