Easily capture and save your important calls
With the freedom of Zintel’s call recording, you can play back any customer conversation, with any member of staff, any time. Record inbound and outgoing calls at the touch of a button, and have your calls emailed to your nominated address as audio files. All recorded calls are accessible and downloadable online.
How call recording can enhance your business and make you more efficient
- Record calls of any length, any time you want
- Choose to activate call recording at the touch of a button
- Never miss complex call details again
- Monitor employees’ calls for quality assurance and training
- Capture calls for legal compliance in finance and healthcare industries
Call Recording in action
Capture tricky details.
Chet routinely has long, complex discussions with customers about technical problems.
It’s such a boon now he can record all his calls and check back on any call to confirm measurements, requirements or deadlines.
Monitor customer relations.
Pauline is in charge of quality control in a large call centre.
Call recording means she now has the freedom to play back any specific call in event of a customer dispute, and distinguish between a difficult customer and a lax or under-trained employee.
This helps her develop training programs to deal with frequently encountered problems in customer relations.
Speak freely to clients.
Mark got fed up with having to scribble down notes while talking to customers.
It prevented the smooth flow of conversations, and meant he had to keep asking customers to repeat themselves.
Call recording means he can have full, productive discussions with customers, knowing he can relax and play back details of the conversation later.