Give callers what they want and route them where they’d like to go
Maximise your virtual number with a customised greeting and menu, directing your customers to the correct person or department every time. This increases customer satisfaction, improves efficiency and helps your business rival the big players in terms of professional image. Enjoy the customised greeting option as part of every Zintel phone package.
How a customised greeting can enhance your business and make you more efficient
- Move customers swiftly to the person or department they need
- Project the image of a large company no matter how small your business
- Greet customers the same way in all your branches
- Customise the recorded menu according to your unique business needs
- Include product, staff or service details in your menu options
Customised Greeting in action
Cover all leave.
Robert had a brilliant receptionist. Whenever she was sick or on holiday, however, the office fell apart.
On trying the customised greeting, Robert discovered a whole new level of efficiency and customer service.
Now, whenever his receptionist is unavailable, Robert activates the recorded greeting and menu which allows callers to forward to his mobile, divert to a colleague or leave a message.
Streamline your calls.
Marika was CEO of a rapidly growing company which couldn’t keep up with its level of customer demand.
A customised greeting has streamlined call operations ensuring smooth flow of customer traffic, the ongoing ability to adapt the recorded menu, and lots of satisfied customers.
In event of a service outage, Marika can record a message informing customers, so preventing long wait times..
Promote your products.
Ben’s customers used to tell him they hated the idea of an automated answering service – until they tried Zintel’s customised greeting menu, and couldn’t believe how much easier it was to access the person they needed.
Now Ben sounds professional for every caller, his employees process calls much more quickly, and Ben can promote his products through the menu options.