Maximise your resources by directing calls based on the day of the week
Want the flexibility of choosing different call centres for different days of the week? Zintel’s day routing feature comes as standard with every Zintel phone package. It allows you to select what percentage of inbound calls you want to direct to different answering points on a specific day. This gives you the freedom to streamline your entire call management system on a weekly basis.
How day routing can enhance your business and make you more efficient
- Prevent lengthy wait times, missed calls and lost business opportunities
- Select a different answering point every day of the week
- Maximise your resources at each call centre or state office
- Manage your busy and slack days for optimal use of employee time
- Plan according to daily fluctuations in your business
Day Routing in action
Plan your week.
Rose splits her time between her business premises and home office, and uses Zintel’s day routing to help her plan her week more efficiently.
Now she can direct her calls to the business on Monday, Tuesday and Thursday, and to her home office on Wednesday and Friday.
She finds this a simple and effective use of her 1300 number, eliminating lost calls and irate customers.
Work at multiple sites.
Richard is now able to work across three locations, using Zintel’s day routing to manage his busy work and travel schedule.
He directs 1800 calls to his Sydney branch on Mondays and Tuesdays, to Melbourne on Wednesdays and Thursdays, and to Adelaide on Fridays, streamlining his working week.
Customise daily answer points.
Cindy loves the flexibility of being able to change the routing of her 1300 calls depending on which state she will be working in.
Planning her week in advance, she specifies which answering point she will use each day – mobile, landline or her answering service if she has a day of meetings.