This feature can’t be purchased online. You will need to send an enquiry.
Geographic routing is also known as geo-routing or position-based routing. It automatically identifies a caller’s location, then directs their call to the closest store, branch, or office.
This means your customers can ring one number from anywhere in the country, and get the right service for their location.
The alternatives to this tech? Advertising all your store numbers or manually transferring calls via a head office. Both of these alternatives are inconvenient for you AND your customers. Geographic routing just makes sense for everyone.
Forward calls to your chosen location based on callers state or territory.
Customers enter their postcode and are redirected to your closest office/store.
Automatically route callers based on their call location/district, zone or exchange.
Advertise just one phone number to reach all your locations. Increase your conversion rate and improve customer experience by making it easy for customers to contact you.
When you automatically serve local results, your customers get what they need faster. Automating this gives your team more time to focus on what matters, like delighting your customers.
Nobody wants to waste time. Holding, transfers, and long wait times frustrate everyone. A faster result will increase your conversion rate and make your staff and customers happier.
Dave runs an Australian Solar Supplies company. He has agents in QLD, VIC and NSW. As his company grew, phone calls started to get confusing. And it was impacting productivity and customer service. With calls coming through to everyone from three different states, he needed a solution.
So Dave set up our state-based routing system. Now he diverts calls from QLD, NSW, VIC and TAS to four different employees. This means each employee can focus on callers from their local area. Meanwhile, calls from other states and locations go to a Voice to Email service.
| Plan Type | Basic Value Plan |
| Geographic Routing | Single Buy |
This Feature also works well with:
A 1300 number is more memorable, more professional, and more attractive for prospective customers.
Learn moreA 1800 number gives your business a greater competitive edge, enabling your customers to call you toll-free.
Learn moreSmart Number are 1300 numbers, 1800 numbers or 13 numbers followed by a word, such as 1300 zintel or 1800 service.
Learn moreLocal numbers allow you to tailor your phone number for different geographic locations, so you appear as a local wherever you advertise.
Learn more
Need help getting started? We’re always here to help
Yes. This will mean that you can direct calls locally within that state.
You can send those calls to a default answer point, exclude that state, or send callers to another state.
Yes. When you set up Geographic Routing, you can define which states you want to use it for.
See how your business can benefit from Geographic Routing
