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Serve more customers, miss fewer calls
Enhance your capacity without hiring more staff
Flexibility and back-up options so that you don’t miss a single call
Deliver the best customer experience with shorter wait times
Call Overflow – Sequential is included when you buy any Zintel virtual number.
What is Call Overflow – Sequential?
Increase your inbound call answer rate
Customers expect you to answer the phone quickly. But what happens when you’re busy or can’t pick up in time? That’s where Call Overflow can help. This feature helps you and your team answer more calls and avoid lost opportunities.
When a customer calls, your first answer point will start to ring. If the call isn’t picked up within a set time (for example, five seconds), it gets transferred to a different line. You can set up to five answer points to increase the chance that a team member is available to answer. Send calls to your landline, a mobile, or call centre.
Why use Call Overflow Sequential?
Provide great service even at extremely busy periods
Avoid lost opportunities
With up to five potential answering points, we divert the call until an available team member picks up. This feature helps you and your team answer more calls and streamline workload.
Always delight your customers
When you make it your goal to answer every single call, your customers notice and it gives your business an unfair competitive advantage. And frankly? It makes your competitors look bad.
Increase team efficiency
Avoid overworking your staff and top performers by smartly diverting the calls to the next available staff member. It is hard to under-perform when the whole team is ready to pick up the phone.
How does it work?
Answer more calls with your existing team
Who uses Call Overflow Sequential?
Teams and individuals who don’t want to miss a single call
This Feature also works well with:
Inbound Call Recording | Time & Day of Week Routing | Missed Call Alert – Email
Inbound Number Cost & Plans
A smart business decision you won’t regret.
Need help getting started? Call us on 1800 946 835
Features Compatibility
Compatibility with inbound numbers
Available with
1300 Number
A 1300 number is more memorable, more professional, and more attractive for prospective customers.
Available with
1800 Number
A 1800 number gives your business a greater competitive edge, enabling your customers to call you toll-free.
Available with
Smart Number
Smart Number are 1300 numbers, 1800 numbers or 13 numbers followed by a word, such as 1300 zintel or 1800 service.
Available with
Local Virtual Number
Local numbers allow you to tailor your phone number for different geographic locations, so you appear as a local wherever you advertise.
Need help getting started? We’re always here to help
Frequently Asked Questions
How many numbers can I overflow my calls through?
We allow you to overflow calls to up to 5 answer points.
Does this work with mobiles?
It’s best to use our Key Press to Answer feature if you want to overflow your calls through mobiles.
Can I send my calls to another 1300/1800 number?
No, this option is not available.
Premium Feature
Call Overflow Least Recent
Increase your team’s efficiency with smarter Call Overflow
With Call Overflow Least Recent, your calls will be automatically routed to the agents who least recently answered a phone call, minimising overflow and overworked staff. This feature can be purchased individually or with our gold feature pack.
All other features
Other tools that will transform your business
We’re always here to help
See how your business can benefit from Call Overflow Sequential