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Call Reporting & Analytics

Optimise your business with call reporting functions

Track your business with detailed reports on call time, location and answer points
Adjust your marketing tactics and get more from your budget with location-based data
Anticipate demand and help your teams adapt with increased or reduced capacity

We include Call Reporting & Analytics with any new 1300/1800 or local virtual number.

What is Call Reporting & Analytics?

Back your business decisions with data

Stay on top of key performance metrics with all your call data available online. Call Reporting & Analytics gives you information on date, time and location for each call. You can track and analyse Call trends, length and location. With up to 5 login details for your MyZintel portal, you and your team can easily track call activity and download reports. Whether you operate a small or large business, this data can help you make staffing, marketing and sales related decisions with confidence.

Why use Call Reporting & Analytics?

Use your data to improve your service and plan for growth

Analyse call trends with reports

Are you getting more or fewer enquiries? Filter by call time, location or answer points. Act with confidence when you make decisions backed by the data.

Adjust your marketing tactics

Increase your ROI when you see how many calls you get and where they come from. This data allows you to focus your ad spend where it’s most effective.

Help your teams adapt to demand

Increase their capacity at the right times. Track when call numbers peak so you can put more people on. Avoid burnout by always having enough staff to provide excellent customer service.

How does it work?

Sample of report

Who uses Call Reporting & Analytics?

Make better decisions backed by real information

Visibility and clarity are very important for us as there are trends during some times of the week where all agents seem extremely busy. However, this changes over the weeks depending on the market fluctuations, which means the Zintel reporting helps us see where we should be allocating our resources and when.

Richard M Zintel Customer

Zintel Customer Case Study

Richard runs a real estate agency. Sometimes his staff get almost no calls, while at other times, the phones ring constantly. He wants to improve their efficiency so they aren’t waiting around for the phone to ring during quiet times. And he wants to make sure there’s enough manpower to answer the phone, even when they’re extremely busy.

On his Zintel portal, Richard can see reports that show how many calls come through and when they are busiest. From this data, he can plan when to put more staff on, and the best times to schedule staff meetings and breaks. Using the call data helps the business operate more efficiently with the same resources.

Richard's Zintel Plans

Plan Type
Call Reporting Feature
Buy Number & Features

Inbound Number Cost & Plans

A smart business decision you won’t regret.

Choose Your Number Types

From $5 Per Month

How It Works

Select Your Value Plan

From $0 Per Month

Pricing and Plans

Select Your Advanced Features

From $5 Per Month Per Feature

Call Features

Need help getting started? Call us on 1800 946 835

Features Compatibility

Compatibility with inbound numbers

Available with

1300 Number

A 1300 number is more memorable, more professional, and more attractive for prospective customers.

Available with

1800 Number

A 1800 number gives your business a greater competitive edge, enabling your customers to call you toll-free.

Available with

Smart Number

Smart Number are 1300 numbers, 1800 numbers or 13 numbers followed by a word, such as 1300 zintel or 1800 service.

Available with

Local Virtual Number

Local numbers allow you to tailor your phone number for different geographic locations, so you appear as a local wherever you advertise.

Need help getting started? We’re always here to help

Frequently Asked Questions

Can I export my reports?

Yes. You can easily export your reports in Excel, pdf or csv formats.

Do reports include information on missed calls?

Yes. Reports include data on missed calls, answered calls, call location, duration, and more.

Can I generate reports on answered vs unanswered calls for each customer service rep?

Yes. You can filter information by answer point (for example, your customer service rep’s phone) and display how many calls they missed and answered.

We’re always here to help

See how your business can benefit from Call Reporting & Online Data

Buy Numbers & Features