Optimise your business with call reporting functions
Track your business with detailed reports on call time, location and answer points
Adjust your marketing tactics and get more from your budget with location-based data
Anticipate demand and help your teams adapt with increased or reduced capacity
We include Call Reporting & Analytics with any new 1300/1800 or local virtual number.
What is Call Reporting & Analytics?
Back your business decisions with data
Stay on top of key performance metrics with all your call data available online. Call Reporting & Analytics gives you information on date, time and location for each call. You can track and analyse Call trends, length and location. With up to 5 login details for your MyZintel portal, you and your team can easily track call activity and download reports. Whether you operate a small or large business, this data can help you make staffing, marketing and sales related decisions with confidence.
Why use Call Reporting & Analytics?
Use your data to improve your service and plan for growth
Analyse call trends with reports
Are you getting more or fewer enquiries? Filter by call time, location or answer points. Act with confidence when you make decisions backed by the data.
Adjust your marketing tactics
Increase your ROI when you see how many calls you get and where they come from. This data allows you to focus your ad spend where it’s most effective.
Help your teams adapt to demand
Increase their capacity at the right times. Track when call numbers peak so you can put more people on. Avoid burnout by always having enough staff to provide excellent customer service.
How does it work?
Sample of report
Who uses Call Reporting & Analytics?
Make better decisions backed by real information
Visibility and clarity are very important for us as there are trends during some times of the week where all agents seem extremely busy. However, this changes over the weeks depending on the market fluctuations, which means the Zintel reporting helps us see where we should be allocating our resources and when.
Richard M Zintel Customer
Zintel Customer Case Study
Richard runs a real estate agency. Sometimes his staff get almost no calls, while at other times, the phones ring constantly. He wants to improve their efficiency so they aren’t waiting around for the phone to ring during quiet times. And he wants to make sure there’s enough manpower to answer the phone, even when they’re extremely busy.
On his Zintel portal, Richard can see reports that show how many calls come through and when they are busiest. From this data, he can plan when to put more staff on, and the best times to schedule staff meetings and breaks. Using the call data helps the business operate more efficiently with the same resources.