Call Reporting & Analytics

Optimise your business with call reporting functions.

Track your business with reports on call time, location and answer points
Adjust your marketing tactics and get more from your budget with location-based data
Anticipate demand and help your teams manage capacity

We include Call Reporting & Analytics with any new 1300/1800 or local virtual number.

What is Call Reporting & Analytics?

Back your business decisions with data.

Stay on top of key metrics with all your call data available online. Call Reporting & Analytics gives you information on date, time and location for each call. You can track and analyse Call trends, length and location. With up to 5 login details for your MyZintel portal, you and your team can easily track call activity and download reports. Whether you operate a small or large business, this data can help you make staffing, marketing and sales related decisions with confidence.

Why use Call Reporting & Analytics?

Use your data to improve your service and plan for growth.

Analyse call trends with reports

Are you getting more or fewer enquiries? Filter by call time, location or answer points. Act with confidence when you make decisions backed by the data.

Adjust your marketing tactics

Increase your ROI when you see how many calls you get and where they come from. This data allows you to focus your ad spend where it’s most effective.

Help your teams adapt to demand

Increase their capacity at the right times. Track when call numbers peak so you can put more people on. Avoid burnout by always having enough staff to provide excellent customer service.

How does it work?

Sample of report.

Who uses Call Reporting & Analytics?

Make better decisions backed by real information.

Visibility and clarity are very important for us as there are trends during some times of the week where all agents seem extremely busy. However, this changes over the weeks depending on the market fluctuations, which means the Zintel reporting helps us see where we should be allocating our resources and when.

Richard M

Zintel Customer

Zintel Customer Case Study

Jon runs a battery manufacturing business and routes callers to their local dealer using Geographic Routing. But this solution only works on landlines. This has kept the company receptionist busy answering every mobile call and manually diverting them to the right dealer.

So, the company added our Complex IVR feature. Now every caller can automatically select their location and preferred battery dealer via a complex menu. This cuts wait times for customers calling from mobiles and frees up the receptionist’s time.