Making sure you have the answers
to all your questions.

No, we only allow direct debit via Visa, Mastercard and American Express credit card.

We will charge your nominated credit / debit card on the 10th of every month.

We will charge your nominated credit / debit card on the 10th of every month. Unfortunately, we cannot process payments on different dates.

Yes, we can provide an itemised bill. To enable this feature, please contact customer support on 1800 946 835.

No, there is no lock-in contract for Zintel numbers. You can cancel anytime or move up and down plans throughout the year, with the exception of 13 numbers which have a compulsory government levy.

Yes we accept AMEX and you won’t be charged any additional surcharge.

No, we only allow direct debit via Visa, Mastercard and American Express credit card.

You can download your invoices via the invoice tab in the Zintel portal. If you have any issues, contact us on [email protected] or 1800 946 835.

Yes, we can send your invoice straight to your email for a monthly fee of $2.

Yes, you will be charged according to the call rates of your plan.

Yes, call us on 1800 946 835 and our sales consultant will be able to assist you with your business needs.

Yes, call us on 1800 946 835 and our sales consultant will be able to assist you to purchase multiple numbers.

No, we do not offer any inbound number and live answering bundles, but if you speak to our sales team on 1800 946 835 we will be able to help you with your business needs.

No, we do not have any long term contracts. We allow your business to keep the flexibility of cancelling anytime or moving up and down plans that suit your business needs.

Yes, all inbound calls after your included minutes will be charged at the applicable call rate. To find your rate, please refer to your plan details.

No, you can use any existing landline, mobile or VoIP to answer calls.

No, Zintel uses existing devices such as your mobile or landline, without the need for additional apps or software.

Zintel uses Tier 1 networks to route calls to your devices.

Call our sales consultant on 1800 946 835 and they will be able to help you find the perfect number for your business.

Sometimes referred to as virtual numbers, inbound numbers carry calls from the point they originate (the caller) to the answer point, where they terminate. The beauty of toll-free numbers lies in the fact that no cabling system or costly infrastructure is required. Virtual numbers use existing landlines and mobile networks throughout Australia. A toll free number is a type of inbound number that allows your callers to call your inbound number for free.

Four main categories of Australian inbound numbers exist.

1300 Numbers– the prefix is followed by a six-digit number e.g. 1300 654 321
1800 Numbers – the prefix is followed by a six-digit number e.g. 1800 654 321
13 Numbers– the prefix is followed by a four-digit number e.g. 13 45 67Local Virtual Numbers– like a traditional landline they are specific to certain area codes e.g. (02) Sydney, (03) Melbourne etc.

Can I transfer my number from another provider?

Call reporting is just the thing for you. This premium feature offers a selection of popular reporting packages. Or you can tailor one to suit your specific business needs.

Find out where your calls are coming from, what days and times people call and how many valuable calls are being missed. This helps you create spot-on sales and marketing campaigns.

After you have placed your Inbound Number order, you will receive an email confirming that your order will be processed. If you would like to activate any of the features included in your plan, please simply reply to this confirmation email.

No, to make any changes to your answer point, you can email us at [email protected].

You can email us at [email protected].

No. You can email us at [email protected] with your full name, contact number, email address and account number. Our customer service team will assist in setting this up for you.

Set up times will vary, depending on the type of number and features. Below is a table on the average set up times. Talk to our customer service team on 1800 946 835 for an accurate timeframe.

Connecting a Smart Number2-4 Business Days

To cancel, you must submit a written request via the online portal or online form. You can also email the support team at [email protected]

No, to make any changes to your answer point, you can email us at [email protected].

You can email us at [email protected].

No. You can email us at [email protected] with your full name, contact number, email address and account number. Our customer service team will assist in setting this up for you.

Set up times will vary, depending on the type of number and features. Below is a table on the average set up times. Talk to our customer service team on 1800 946 835 for an accurate timeframe.