Yes, we can provide an itemised bill. To enable this feature, please contact customer support on 1800 946 835.
Can I get my invoice via email?
Yes, we can send your invoice straight to your email for a monthly fee of $2.
Is there a contract period?
No, there is no lock-in contract for Zintel numbers. You can cancel anytime or move up and down plans throughout the year, with the exception of 13 numbers which have a compulsory government levy.
Plans / Buying a Number FAQ
Do I pay an excess usage charge once my included minutes run out?
Yes, you will be charged according to the call rates of your plan.
Do you have Inbound Number and Live Answering Bundles?
No, we do not offer any inbound number and live answering bundles, but if you speak to our sales team on 1800 946 835 we will be able to help you with your business needs.
Do you have corporate packages?
Yes, call us on 1800 946 835 and our sales consultant will be able to assist you with your business needs.
If I sign up to a contract, can I get cheaper rates?
No, we do not have any long term contracts. We allow your business to keep the flexibility of cancelling anytime or moving up and down plans that suit your business needs.
Can I buy more than one number?
Yes, call us on 1800 946 835 and our sales consultant will be able to assist you to purchase multiple numbers.
Do I have to pay for the calls?
Yes, all inbound calls after your included minutes will be charged at the applicable call rate. To find your rate, please refer to your plan details.
How it Works FAQ
Do I need a special handset to use Zintel?
No, you can use any existing landline, mobile or VoIP to answer calls.
Do I need to download an app on my phone to use it?
No, Zintel uses existing devices such as your mobile or landline, without the need for additional apps or software.
Zintel uses Tier 1 networks to route calls to your devices.
I can’t find the number I want in your shop – what should I do?
Call our sales consultant on 1800 946 835 and they will be able to help you find the perfect number for your business.
Can I transfer my number from another provider?
Yes you can! Just call our customer support team on 1800 946 835with your current account and provider details and they will help you with the port out.
What is an Inbound Number or a Toll Free Number?
Sometimes referred to as virtual numbers, inbound numbers carry calls from the point they originate (the caller) to the answer point, where they terminate. The beauty of toll-free numbers lies in the fact that no cabling system or costly infrastructure is required. Virtual numbers use existing landlines and mobile networks throughout Australia. A toll free number is a type of inbound number that allows your callers to call your inbound number for free.
Four main categories of Australian inbound numbers exist.
1300 Numbers– the prefix is followed by a six-digit number e.g. 1300 654 321
1800 Numbers – the prefix is followed by a six-digit number e.g. 1800 654 321
13 Numbers– the prefix is followed by a four-digit number e.g. 13 45 67 Local Virtual Numbers– like a traditional landline they are specific to certain area codes e.g. (02) Sydney, (03) Melbourne etc.
Can Zintel technology give me information about who is calling me?
Call reporting is just the thing for you. This premium feature offers a selection of popular reporting packages. Or you can tailor one to suit your specific business needs.
Find out where your calls are coming from, what days and times people call and how many valuable calls are being missed. This helps you create spot-on sales and marketing campaigns.
After you have placed your Inbound Number order, you will receive an email confirming that your order will be processed. If you would like to activate any of the features included in your plan, please simply reply to this confirmation email.
How do I make changes to the service if I need to?