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Connect your customers
with the answers they’re looking for
Empower your customers to find an answer or solution with automated support
Level up your customer service and get your customer to the department they need every time
Get more from your virtual number with customised pre-recorded messages
To use this feature, you will need to have or buy an Zintel number.
What is IVR?
Technology that gives your
customers what they want
Interactive Voice Response (IVR) provides your callers with a custom greeting and menu options. It helps them find answers or connect to the right department. When callers select a menu item, it identifies, segments and routes them to the ideal service for their situation.
Our clients love IVR because it cuts their costs while improving productivity. But most importantly, their customers are more satisfied with the service. They feel empowered to choose the right options. And it means they get to the right person quicker.
You can choose from Simple IVR with up to three menu items at a single level, and Complex IVR with up to eight menu items across two levels.
Why use IVR?
Improve your customer experience
while boosting productivity
Empower your customers
Give them the tools to find an answer or solution themselves. Sometimes they’ll find the answer they’re looking for without even speaking to your staff. It’s automated customer service that works.
Level up your customer service
Reduce transfers and call wait times by connecting callers to the right person quickly. Faster service means happier customers, and better efficiency means happier staff.
Get more from your virtual number
With a friendly and professional custom pre-recorded message, your brand personality will be clear from the first point of contact.
How does it work? – Simple IVR
Help your customers find what they’re looking for
Who uses Interactive Voice Response?
Let your customers transfer a call via a simple menu selection
This Feature also works well with:
Inbound Call Recording | Time & Day of Week Routing | Missed Call Alert – Email
Inbound Number Cost & Plans
A smart business decision you won’t regret.
Need help getting started? Call us on 1800 946 835
Features Compatibility
Compatibility with inbound numbers
Available with
1300 Number
A 1300 number is more memorable, more professional, and more attractive for prospective customers.
Available with
1800 Number
A 1800 number gives your business a greater competitive edge, enabling your customers to call you toll-free.
Available with
Smart Number
Smart Number are 1300 numbers, 1800 numbers or 13 numbers followed by a word, such as 1300 zintel or 1800 service.
Available with
Local Virtual Number
Local numbers allow you to tailor your phone number for different geographic locations, so you appear as a local wherever you advertise.
Need help getting started? We’re always here to help
Frequently Asked Questions
How many menu options do you offer?
Our Simple IVR includes up to 3 menu options at a single level. Our Complex IVR includes up to 8 menu options across two levels.
Does the menu repeat if the caller doesn't select an option?
Yes. The menu will be repeated once. If the caller does not make a selection, the call can be redirected to a default answering point that you define. This can be a Zintel Voice to email service.
Can I send callers to head office if they don't select an option?
Yes. If you prefer, you can set your IVR to automatically redirect to head office if your caller doesn’t make a selection.
All other features
Other tools that will transform your business
We’re always here to help
See how your business can benefit from Simple and Complex IVR