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Solutions that suit your busy
schedule, no matter where you are
Flexibility to get calls where it suits you, with automated routing options
Work or relax without distractions by redirecting calls when you need to
Stay in control of your business and time while capturing every enquiry, no matter when it comes in
To use this feature, you will need to have or buy an Zintel number.
What is Time and Day-Based Routing?
Your calls where and when you need them
If you want total flexibility in your business, Zintel’s Time & Day-Based Routing allows you to direct calls to multiple answering points according to your needs at different times of the day. This means you can catch and redirect every call, even when it comes after hours or during weekends, public holidays or vacations.
Getting set up is simple. Once you know when and where you’d like to send your calls, we can create redirection rules. Send calls to a different landline, a mobile, a voicemail or play an announcement. Create call answering rules that suit your business, so you get your calls when and where you need them.
For example, if you switch between more than one office location, you can automatically redirect your calls to suit your schedule. Or set up a rule to minimise distractions to your workflow, It’s up to you. You’re in control of your caller’s experience, no matter where you are and when they call.
Why use Time & Day-Based Routing?
Get flexible call diversions to suit your schedule
The flexibility you need
When you work in different times and locations, you need a call answering solution to suit your hours. With up to five different call routing options, you can choose the best way to direct calls at any time, on any day.
Work or relax without distractions
Whether it’s during the workday, after hours, weekends or the holidays. We can set up a different range of diversions to help you provide a great customer experience, without disrupting your plans.
Stay in control of your business
Block out interruption-free times in your schedule to work or relax. And choose what happens to calls when you’re not there to take them. You get more done and capture every opportunity.
How does it work?
Decide how you want to direct calls, depending on the time and day
Who uses Time & Day-based Routing?
Businesses who need a flexible routing schedule
Inbound Number Cost & Plans
A smart business decision you won’t regret.
Need help getting started? Call us on 1800 946 835
Features Compatibility
Compatibility with inbound numbers
Available with
1300 Number
A 1300 number is more memorable, more professional, and more attractive for prospective customers.
Available with
1800 Number
A 1800 number gives your business a greater competitive edge, enabling your customers to call you toll-free.
Available with
Smart Number
Smart Number are 1300 numbers, 1800 numbers or 13 numbers followed by a word, such as 1300 zintel or 1800 service.
Available with
Local Virtual Number
Local numbers allow you to tailor your phone number for different geographic locations, so you appear as a local wherever you advertise.
Need help getting started? We’re always here to help
Frequently Asked Questions
How many answering points can I have with Time & Day-Based Routing?
If you want total flexibility in your business, Zintel’s Time & Day-Based Routing allows you to direct calls to multiple answering points according to your needs at different times of the day. This means you can catch and redirect every call, even when it comes after hours or during weekends, public holidays or vacations.
What happens if my day routing falls on a public holiday?
Time & Day-Based Routing allows for public holiday. You can advice us of what you would like to have happen with your calls on a public holiday and we can set up the public holiday to behave as you require, so call can be diverted to a specific number for the public holiday or sent to a Voice to email message bank, it is 100% definable by you.
Does Time & Day-Based Routing take into account different time zones?
Yes, we can set up our time of day routing to match your preferred time zone.
Premium Feature
Roster Routing
For when your schedule demands a more comprehensive routing solution
Do your scheduling needs change frequently? We can update your call routing weekly or monthly as your schedule and rosters shift. Send calls to the right place every time. Our team makes the process simple and easy.
All other features
Other tools that will transform your business
We’re always here to help
See how your business can benefit from Time & Day Routing