Simple business-hours and after-hours routing solution for SMEs
Customise when and where you get calls and improve your work-life balance
Take care of every call and opportunity even after you leave the office
To use this feature, you will need to have or buy an Zintel number.
What is Business Hours Routing?
Choose how your calls get answered after hours
Automatically direct calls depending on the time. Send callers to one answering point during business hours and another one after hours. Combine this feature with our Voice to Email feature or a Virtual Call Centre, and you get work-life balance without missing a single enquiry.
Why use Business Hours Routing?
Serve your customers without sacrificing downtime
Automated call diversion
Capture every opportunity whether you’re in the office or at home. Business hours routing automates your call diversion. Before and after hours, incoming calls go to your chosen answering point or service.
Affordable call management option
Easily switch between business hours and after hours call options. Send calls to one of your two set answering points during open hours.
Stop taking calls in your downtime
Bring back work-life balance. Combine call diversion with features like voice-to-email or call alerts. Keep your finger on the pulse without disrupting personal or family time.
How does it work?
Get two answering points for your virtual number
Who uses Business Hours Routing?
Small businesses who need a simple way to manage calls
I no longer lose a potential lead when I don’t want to pick up the phone. And I can easily follow up enquiries the next day – or when it suits me.
Andrew Zintel Customer
Zintel Customer Case Study
Andrew runs a plumbing business on the lower north shore. He likes to use his mobile for answering his calls, but wants to separate his business and personal life. Zintel’s Business Hours Routing allows him to answer his 1800 number calls on his mobile from 7am-4pm while he’s working.
Then once he’s finished work, calls go straight to voicemail and he also receives Call Alert via SMS with the details of the caller for later follow-up. Andrew found that it gave him back his personal time.
Our Business Hours Routing feature includes just the two. We find this is perfect for most small businesses. If you need more options, you’ll love our Roster Routing or Time and Day-Based Routing, as these allow you to add more answering points.
Can I access call details?
Yes, you can. You’ll get built-in reports with details on all your calls. Our customers love using these reports to measure their marketing ROI. You can access your reports via your My Zintel portal.
In case I need to change my routing scheme, how much will it cost?
All Zintel plans include 1 free change every month. If you need additional changes within 1 month, we will charge $10 per change. If you need something more complex, we can provide you with a quote.