Welcome Home Zintel. We're here... and we're ready. View Announcement

Geographic Routing

One number that gets your customers to
exactly where they need to be

Make your advertising simple and effective when you advertise just one number
Level up your customer service by connecting them with the local service they need
Streamline your processes and give your customers and staff a better experience

This feature can’t be purchased online. You will need to send an enquiry.

What is Geographic Routing?

Happier customers, fewer transfers and better results

Geographic routing is also known as geo-routing or position-based routing. It automatically identifies a caller’s location, then directs their call to the closest store, branch, or office.

This means your customers can ring one number from anywhere in the country, and get the right service for their location.

The alternatives to this tech? Advertising all your store numbers or manually transferring calls via a head office. Both of these alternatives are inconvenient for you AND your customers. Geographic routing just makes sense for everyone.

Types of Geographic Routing

We offer three types of geo-routing

State-based Routing

Forward calls to your chosen location based on callers state or territory.

Postcode Prompting

Customers enter their postcode and are redirected to your closest office/store.

Exchange-based Routing

Automatically  route callers based on  their call location/district, zone or exchange.

Why use Geographic Routing?

Efficiently connect your customers with local services

More efficient marketing

Advertise just one phone number to reach all your locations. Increase your conversion rate and improve customer experience by making it easy for customers to contact you.

Improve your customer service

When you automatically serve local results, your customers get what they need faster. Automating this gives your team more time to focus on what matters, like delighting your customers.

Streamline your processes

Nobody wants to waste time. Holding, transfers, and long wait times frustrate everyone. A faster result will increase your conversion rate and make your staff and customers happier.

How does it work?

Connect callers to your nearest office or service

Who uses Geographic Routing?

Everyone who needs to route their calls interstate

Our customers get a local response straight away, and local customers are prioritised over callers from locations where our company isn’t as active.

Dave Zintel Customer

Zintel Customer Case Study

Dave runs an Australian Solar Supplies company. He has agents in QLD, VIC and NSW. 
As his company grew, phone calls started to get confusing. And it was impacting productivity and customer service. With calls coming through to everyone from three different states, he needed a solution.

So Dave set up our state-based routing system. Now he diverts calls from QLD, NSW, VIC and TAS to four different employees. This means each employee can focus on callers from their local area. Meanwhile, calls from other states and locations go to a Voice to Email service.

Dave's Zintel Plans

Plan Type
Geographic Routing
Single Buy
Buy Number & Features
The response from the support team is very prompt in dealing with any matters I have raised in the past.
Service has always been of the highest professional level, what you would expect as a paying loyal customer.
Paul Alpha Pest Management Pty Ltd

Customer Since: April 2013

See Feefo Review


Compatibility with inbound numbers

Available with

1300 Number

A 1300 number is more memorable, more professional, and more attractive for prospective customers.

Available with

1800 Number

A 1800 number gives your business a greater competitive edge, enabling your customers to call you toll-free.

Available with

Smart Number

Smart Number are 1300 numbers, 1800 numbers or 13 numbers followed by a word, such as 1300 zintel or 1800 service.

Available with

Local Virtual Number

Local numbers allow you to tailor your phone number for different geographic locations, so you appear as a local wherever you advertise.

Need help getting started? We’re always here to help

Frequently Asked Questions

Can I set up an answer point for each state?

Yes. This will mean that you can direct calls locally within that state.

What if I don't have a location in each state?

You can send those calls to a default answer point, exclude that state, or send callers to another state.

Can I use Geographic Routing for just a few selected states?

Yes. When you set up Geographic Routing, you can define which states you want to use it for.

We’re always here to help

See how your business can benefit from Geographic Routing

Buy Numbers & Features