One number that gets your customers to
exactly where they need to be
Make your advertising simple and effective when you advertise just one number
Level up your customer service by connecting them with the local service they need
Streamline your processes and give your customers and staff a better experience
This feature can’t be purchased online. You will need to send an enquiry.
What is Geographic Routing?
Happier customers, fewer transfers and better results
Geographic routing is also known as geo-routing or position-based routing. It automatically identifies a caller’s location, then directs their call to the closest store, branch, or office.
This means your customers can ring one number from anywhere in the country, and get the right service for their location.
The alternatives to this tech? Advertising all your store numbers or manually transferring calls via a head office. Both of these alternatives are inconvenient for you AND your customers. Geographic routing just makes sense for everyone.
Types of Geographic Routing
We offer three types of geo-routing
Forward calls to your chosen location based on callers state or territory.
Customers enter their postcode and are redirected to your closest office/store.
Automatically route callers based on their call location/district, zone or exchange.
Efficiently connect your customers with local services
More efficient marketing
Advertise just one phone number to reach all your locations. Increase your conversion rate and improve customer experience by making it easy for customers to contact you.
Improve your customer service
When you automatically serve local results, your customers get what they need faster. Automating this gives your team more time to focus on what matters, like delighting your customers.
Streamline your processes
Nobody wants to waste time. Holding, transfers, and long wait times frustrate everyone. A faster result will increase your conversion rate and make your staff and customers happier.
How does it work?
Connect callers to your nearest office or service
Who uses Geographic Routing?
Everyone who needs to route their calls interstate
Our customers get a local response straight away, and local customers are prioritised over callers from locations where our company isn’t as active.
Dave Zintel Customer
Zintel Customer Case Study
Dave runs an Australian Solar Supplies company. He has agents in QLD, VIC and NSW. As his company grew, phone calls started to get confusing. And it was impacting productivity and customer service. With calls coming through to everyone from three different states, he needed a solution.
So Dave set up our state-based routing system. Now he diverts calls from QLD, NSW, VIC and TAS to four different employees. This means each employee can focus on callers from their local area. Meanwhile, calls from other states and locations go to a Voice to Email service.
The response from the support team is very prompt in dealing with any matters I have raised in the past.
Service has always been of the highest professional level, what you would expect as a paying loyal customer.