Post Code Prompting | Post Code Routing

What is Postcode Prompting?

Customers easily connect to your nearest location.

Postcode Prompting is a feature that allows your customers to have their calls connected to the closest location. By following the prompts, your customers enter the postcode of the area they are trying to reach so that their calls can be routed to the most appropriate destination as defined by you.

It helps your customers quickly connect to your local shop or office, and works both for both mobiles and landlines. And if they’re not sure about the right postcode, they can be redirected to your head office for help.

Why use Postcode Prompting?

Geographic routing that works for mobile callers.

Simple, accurate and reliable

Your customers call in, enter a postcode and then get the location they’re looking for. They can talk to a local rep or book a table at their nearest restaurant. All without remembering a local number or getting transferred.

Cut wait times and reduce transfers

Send your customers straight to their preferred destination. Automating the process is a win for both customers and staff. You boost productivity and save money, and they get what they want, faster.

Provide consistent location routing

As more people use mobile phones, this feature is increasingly important, because mobiles aren’t compatible with other location routing technologies. So Postcode Prompting is your best bet to serve all your customers, no matter what device they choose.

How does it work?

Divert callers to your closest location based on their postcode.

Who uses Postcode Prompting?

Businesses that need an accurate geo-routing solution.

It gives my customers confidence that when they call us, they are going to speak with the franchise for their area, as they are prompted on calling to enter their postcode. It brought customer excellence to our services.

David

Zintel Customer

Zintel Customer Case Study

David runs a removalist company with several franchised locations around Australia. All enquiries come via their 1800 number and David needs to make sure these calls go to the right local service. But he doesn’t want to waste his time doing this manually.

With Zintel’s Postcode Prompting feature, the calls are automatically distributed according to the caller’s chosen location. Postcode Prompting saves David time and helps his franchisees quickly answer enquiries. It’s great for business, and their customers prefer it too.