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Roster Routing

A logical call answering solution for rostered teams

Create rules to direct calls tailored to your team’s schedule
Send every call to the right place and the right team member
Flexible call rosters can rotate monthly or weekly to suit your company processes

To use this feature, you will need to have or buy an Zintel number.

What is Roster Routing?

Divert calls based on your team’s schedule

Roster Routing customises where your call goes, on a rotating fortnightly/monthly basis. This is perfect if you have rotating staff rosters. For example, you might divert your calls in the first and second weeks of the month to one location. And then in the third and fourth weeks, you might send calls to a different location.

Roster Routing is similar to Time and Day Routing. But we automatically change the settings on a fortnightly/monthly basis based on your team’s schedule. We can set this up to happen automatically and streamline the process for your staff. Our clients love this feature, because it saves time and means they don’t have to change any settings before they go home.

Why use Roster Routing?

One less thing for your staff to think of

Rules that suit your team schedule

Easily manage your team’s workload, sick leave and holidays. Roster routing gives you the flexibility you’re looking for depending on your business needs.

Flexible routing options

Whether your rosters change weekly, fortnightly or monthly, we can set up your routing to switch at the same time as your team and automate the process for you.

Your business is always covered

Every call goes to the right place at the right time based on your call and roster plan. And you always have a team member ready to answer every single call.

How does it work?

Tell us your schedule, then we divert calls automatically

Who uses Roster Routing?

Call routing solutions to suit your team’s schedule

Everyone shares the workload and the company misses fewer opportunities.

Geordie Zintel Customer

Zintel Customer Case Study

Geordie runs a weight loss company with consultants all over Australia. It’s important that a consultant is always available to take customer enquiries.

With our Roster Routing service, Geordie only needs to send us a list of which agents are on call at set times. We use this roster to divert calls to the right agent at the right time. This means that someone is always on hand to pick up calls. And calls automatically divert to the next on-call agent at the end of their shift.

Geordie's Zintel Plans

Plan Type
Advanced Call Features
Buy Number & Features

This Feature also works well with:
Call Overflow  | Simultaneous Ring | Percentage Call Splaying

Inbound Number Cost & Plans

A smart business decision you won’t regret.

Choose Your Number Types

From $5 Per Month

How It Works

Select Your Value Plan

From $0 Per Month

Pricing and Plans

Select Your Advanced Features

From $5 Per Month Per Feature

Call Features

Need help getting started? Call us on 1800 946 835

Features Compatibility

Compatibility with inbound numbers

Available with

1300 Number

A 1300 number is more memorable, more professional, and more attractive for prospective customers.

Available with

1800 Number

A 1800 number gives your business a greater competitive edge, enabling your customers to call you toll-free.

Available with

Smart Number

Smart Number are 1300 numbers, 1800 numbers or 13 numbers followed by a word, such as 1300 zintel or 1800 service.

Available with

Local Virtual Number

Local numbers allow you to tailor your phone number for different geographic locations, so you appear as a local wherever you advertise.

Need help getting started? We’re always here to help

Frequently Asked Questions

Can I update rosters weekly?

Yes. We charge just $100/month to update your rosters weekly.

Can I update rosters monthly?

Yes. We charge just $50/month to update your rosters monthly.

How long does it take for you to update the rosters?

If you need weekly roster updates, you need to provide the details to us by Thursday of the week before. If you need monthly updates, we need the details at least one week before the new month starts.

We’re always here to help

See how your business can benefit from Roster Routing

Buy Numbers & Features