To use this feature, you will need to have or buy an Zintel number.
What is Simultaneous Ring ?
Work as a team to capture every opportunity
Simultaneous Ring routes your calls to several different phones at the same time. If someone picks up, all phones stop ringing. This feature is a special type of call forwarding that connects all your phones. Our clients love using Simultaneous Ring for the convenience.
Even if you’re not at your desk, you can pick up the call from another location. Or a team member can take the call from their desk. It’s a flexible tool that helps you answer more calls, faster.
Why use Simultaneous Ring?
Serve your customers better by improving response times
Answer all customer calls faster
Choose up to ten phones that ring simultaneously. Send calls to your landline, mobile or colleagues. Every call gets answered – faster, whether you’re at your desk or not.
Provide your best customer service
Reduce wait times for customers. Usually Simultaneous Ring results in a pick up within seconds. This shows customers they’re a priority to your business.
Work as a cohesive team
Make more sales and capture each opportunity by streamlining how your phones ring. And because the first to pick up gets the call, this can motivate sales teams to answer faster.
How does it work?
Get more out of your virtual number with up to ten answering points
Who uses Simultaneous Ring?
Businesses that aren’t tied to their desks
Zintel allows me to better manage my team, evenly distribute calls amongst the sales reps and streamline our call handling process. Very happy with the service.
Jon Sales Manager
Zintel Customer Case Study
Jon is an operations manager in the FMCG industry. He has eight salespeople in his team in Sydney and all enquiries come through to a 1800 number. These calls are usually about product restocking and need a quick response.
Jon uses our Simultaneous Ring feature to divert 1800 calls to all eight of his salespeople’s phones at the same time. Whoever picks up the call first makes the sale. This motivates Jon’s team to answer calls quickly, so his customers get great service. And if one or two salespeople are unavailable to take a call, someone else on the team can step in. This means fewer missed calls and happier customers.
Is there a limit on the number of phones that can pick up a call?
Our Simultaneous Ring feature allows up to ten answering points for your number. Perfect for small and medium sized teams.
What happens if no one is available to pick up a call?
You’ll have up to 60 seconds to get to a call. If no-one answers, we’ll redirect your customer to your preferred voicemail or default answer point.
Can you notify me if we miss a call?
Yes. You can combine extra features with your service to streamline this process. We recommend Call Alerts via SMS or Email. This will send all your missed call details straight to your phone or inbox, so you can easily follow up.