To use this feature, you will need to have or buy an Zintel number.
What is State-Based Routing?
Send your callers
to their closest state branch or office
State-Based Routing is a type of Geographic Routing that automatically directs your callers to the most appropriate store or office in their state or territory when they call your 1300/1800/13 or Local Virtual number.
Zintel’s State-Based Routing system enables you to nominate a location to which all calls, including landline and mobile, within a particular state are routed. State-Based Routing has a lot in common with Postcode Prompting, but covers a broader region. Zintel clients love State-Based Routing because it helps them get their customers to the right local office quickly and cuts out unnecessary transfers.
Why use State-Based Routing?
Provide better customer service and increase productivity
Keep it simple and local
With one number that connects your customers to the right location, no matter where they’re based. Use one number on all your marketing and communications. Make it as easy as possible for customers to get in touch.
Provide the best customer service
With a system that gets your callers the help they’re looking for and doesn’t make them wait. When you put people straight through to the right place, they don’t have to repeat themselves or go on hold. And it’s simpler for your team too.
Streamline call answering
Let your staff focus on providing the best service to their local customers. Cut wait times and call transfers by getting your customers to the right place quickly. Automate your customer service in a way that benefits everyone.
How does it work?
Automatically send your callers to right place
Who uses State-Based Routing?
Organisations with a local presence in various states or territories
I was tired of running nationwide campaigns which failed to show clearly where calls originated or would send the customers to the wrong places.Using Zintel’s state routing, it was far easier to divert calls to the correct restaurants and easily analyse call traffic for effective management of our marketing budget. It’s not massive, so we need to be smart.
Melissa Zintel Customer
Zintel Customer Case Study
Melissa runs a small chain of 10 fast food outlets spread around the country. With Zintel, she now has a single business number she can advertise nationally but still have all calls delivered to the local branch based upon the callers geographical location.
Zintel provided her with a toll-free number, geographic routing plan and complex IVR solution to route both landline and mobile callers to their local restaurants.
This enables Mellisa to tap into a nationwide market for the business, while providing a localised presence for customers.
Yes. You can have up to 1 answer point for each state and territory.
Can I still use this feature if I don't have a location in each state?
Yes. You can set up specific rules to suit your business. You can choose to send calls to a default answer point (like your head office), block specific states or specify another state where you’d like to send the calls.
Can I use this feature for specific states only?
Yes. All you need to do is define the states and set where you want the calls to go to.