To use this feature, you will need to have or buy an Zintel number.
What are Greetings & Custom Messages?
Get more from your virtual number
with a Greeting or Custom Message
You can provide a short message, or choose a professional to record the message for you. We set this greeting to play when your customers call. Automate the process of getting your customers to the right person or department. Our clients love to use custom greetings because it makes their customers happier and their teams more productive. Plus, it makes them look more professional.
If you prefer, you can also engage a voice-over professional to record your welcome greeting, IVR options, call announce or voicemail messages. Setting up your recording is easy. After you secure a number, you can choose from hundreds of voice talents. We’re confident you’ll find the perfect one for your business.
Within 24 hours, you’ll have professionally recorded and produced messages. If you’re happy with everything, we’ll add it to your number so you can start taking calls right away. Upgrade your system with a 30-second professional voice-over from just $100.
Why use Greetings & Custom Messages?
Automate your initial greeting
and give your customers faster results
Friendly and professional
Our welcome greetings act a bit like a receptionist. They help your customers get where they want to be faster. In fact, if your regular receptionist needs to go on leave, you can activate a recorded greeting and menu while they’re gone.
Several customisable options
Your greetings might include welcome messages, IVR menus, service outage information or special campaigns. Help educate customers on your products, services, available times, departments and more – all before you answer the phone.
Streamline your processes
Make it easier for your customers to connect with the help they need. It’s more efficient for your customers and your staff. Plus – everyone gets the same consistent brand message every time they call.
How does it work?
Choose a custom greeting that suits your needs
Who uses Greetings & Custom Messages?
Automation for fast and friendly customer service
A simple solution that made all the difference to my day-to-day dealing with the calls coming through. All of them now are clearly directed to my business.
Suzy S Zintel Customer
Zintel Customer Case Study
Suzy runs a florist store. She gets a lot of enquiries over the phone, but some of them are for a completely unrelated service. She realised that another company had a similar 1300/1800 number, and that their customers were misdialling.
So Suzy set up our Welcome Message feature. She uses it to announce her business name to callers. Since getting set up, Suzy receives almost no enquiries for the other business. Nearly all callers are potential customers asking about floristry. Her productivity has increased and she’s able to focus more on growing her business and serving her customers.