Welcome Home Zintel. We're here... and we're ready. View Announcement

Call Overflow – Least Recent

Serve more customers, miss fewer calls

Enhance your capacity without hiring more staff
Flexibility and back-up options so that you don’t miss a single call
Deliver the best customer experience with shorter wait times

To use this feature, you will need to have or buy an Zintel number.

What is Call Overflow – Least Recent?

Increase your inbound call answer rate
even when your team are busy

Automate your team’s workflow with our premium Call Overflow Least Recent feature. Use our Intelligent Network (IN) to send calls to your most available team members. This means that the sales or customer service rep who has had the longest break since their last call is first in line.

This feature distributes calls and avoids overwhelming or overworking staff. Plus your staff get an equal chance to develop their skills and earn commission.

You can add this feature on its own or as part of our Platinum Feature Pack.

Why use Call Overflow – Least Recent?

Provide great service even during extremely busy periods

Evenly distribute leads to sales

Give each sales rep the chance to shine with Call Overflow Least Recent. Your sales reps or business partners get an equal chance to develop their skills and earn commission.

Delight your customers

When you make it your goal to answer every single call, your customers notice and it gives your business an unfair competitive advantage. And frankly? It makes your competitors look bad.

Avoid overworking your CS team

Prevent burnout and overworking your Customer Service staff by sharing calls across your team and smartly distributing it to who has least recent picked up the phone.

How does it work?

Answer more calls with your existing team

Who uses Call Overflow Least Recent?

Teams and individuals who don’t want to miss a single call

Our groomers are happier and feel they get a fair number of calls each, so there is no mistrust and we can focus on growing the business as opposed to solving internal disputes.

Lucy Zintel Customer

Zintel Customer Case Study

Lucy runs a dog grooming business with several groomers based in Sydney. All of the groomers handle calls from the 1800 number so Lucy needs to ensure that the calls are fairly distributed and that the agent who least recently received a call gets the next one.

Zintel’s Call Overflow Least Recent along with Percentage Call Splaying allows Lucy to ensure a fair division of calls over the course of the month.

Lucy's Zintel Plans

Plan Type
Advanced Call Features
Buy Number & Features

Inbound Number Cost & Plans

A smart business decision you won’t regret.

Choose Your Number Types

From $5 Per Month

How It Works

Select Your Value Plan

From $0 Per Month

Pricing and Plans

Select Your Advanced Features

From $5 Per Month Per Feature

Call Features

Need help getting started? Call us on 1800 946 835

Features Compatibility

Compatibility with inbound numbers

Available with

1300 Number

A 1300 number is more memorable, more professional, and more attractive for prospective customers.

Available with

1800 Number

A 1800 number gives your business a greater competitive edge, enabling your customers to call you toll-free.

Available with

Smart Number

Smart Numbers are 1300 numbers, 1800 numbers or 13 numbers followed by a word, such as 1300 zintel or 1800 service.

Available with

Local Virtual Number

Local numbers allow you to tailor your phone number for different geographic locations, so you appear as a local wherever you advertise.

Need help getting started? We’re always here to help

Frequently Asked Questions

How do you define the Least Recent called number?

Our system identifies the answer point or team member who is next in line to receive a call. If they’ve waited longer than their team members, they’re first in line to answer the next call.

How many numbers can I include as part of Call Overflow - Least Recent?

You can have up to five answering points for this service. So, if the first phone isn’t answered, the call moves along the line to the second, and so on.

Can I send my calls to another 1300/1800 number?

No. This is not possible. A virtual number can route to a mobile, landline VoIP, Answering Service, Voicemail, etc – but not a 1300/1800 number.

We’re always here to help

See how your business can benefit from Call Overflow Least Recent

Buy Numbers & Features