To use this feature, you will need to have or buy an Zintel number.
What is Inbound Caller Display?
Information at your fingertips
Inbound Caller Display allows you to clearly identify the origin of the call before making the decision to answer – is it a business call from a specific marketing campaign or a general, a personal call or an unknown number?
This empowers you to decide how to answer and it gives you insight on what marketing campaigns are generating leads for your business.
Why use Inbound Caller Display?
We display the source of every call
so you can decide how to answer
Answer the phone with confidence
This feature helps you answer the phone with more conviction because you already know what your caller probably wants. Perfect for screening personal calls and enquiries for different businesses.
Know which campaigns work
This feature allows you to quickly identify callers interested in a specific marketing campaign and respond accordingly. Understand on what is working for your business and add more dollars to your best converting ads.
Tailor your greeting accordingly
When you know where each and every one of your calls is coming from, you can give your callers and potential clients a seamless experience. And of course, give them what they’re looking for, faster.
How does it work?
We show your virtual number
if it is a business call
Who uses Inbound Caller Display?
Mobile operated business or multiple brands
The staff are a lot more comfortable with answering each enquiry. They can state the correct brand when they pick up the phone and anticipate the caller’s needs.
Clint Zintel Customer
Zintel Customer Case Study
Clint owns two retail brands with a single customer service office. His customer service staff need to represent both brands on the phone. Clint implemented our Inbound Caller Display feature. Now it’s clear which brand customers are calling about – before his staff pick up the phone.
Now Clint’s staff are a lot more comfortable with answering each enquiry. They can state the correct brand when they pick up the phone and anticipate the caller’s needs.
Your call display number is usually your Zintel number. But this changes if you have more than one inbound number. For example, you might have different numbers for marketing campaigns. In this case, Inbound Caller Display will show you which one the customer has dialled.
Will it also display the caller's phone number?
No. But you can easily access this information through your Zintel reporting portal if you need it.
Does Call Announce automatically come with Inbound Caller Display?
No. These are two separate features. You’ll need to add them separately or upgrade to our All Features pack to get access.