Simple IVR (Interactive Voice Response)
Connect your customers with the answers they’re looking for.
- Empower your customers to find an answer or solution with automated support
- Level up your customer service and get your customer to the department they need every time
- Get more from your virtual number with customised pre-recorded messages
To use this feature, you will need to have or buy an Zintel number.
What is IVR?
Technology that gives your
customers what they want.
Interactive Voice Response (IVR) provides your callers with a custom greeting and menu options. It helps them find answers or connect to the right department. When callers select a menu item, it identifies, segments and routes them to the ideal service for their situation.
Our clients love IVR because it cuts their costs while improving productivity. But most importantly, their customers are more satisfied with the service. They feel empowered to choose the right options. And it means they get to the right person quicker.
You can choose from Simple IVR with up to three menu items at a single level, and Complex IVR with up to eight menu items across two levels.
Why use IVR?
Improve your customer experience
while boosting productivity.
Empower your customers
Give them the tools to find an answer or solution themselves. Sometimes they’ll find the answer they’re looking for without even speaking to your staff. It’s automated customer service that works.
Level up your customer service
Reduce transfers and call wait times by connecting callers to the right person quickly. Faster service means happier customers, and better efficiency means happier staff.
Get more from your virtual number
With a friendly and professional custom pre-recorded message, your brand personality will be clear from the first point of contact.
How does it work?
Help your customers find what they’re looking for.
Who uses Interactive Voice Response?
Let your customers transfer a call via a simple menu selection.
This saves us a lot of time and ensures every customer ends up at the right place faster, allowing our receptionist to focus on her core duties.
Jon
Zintel Customer
Zintel Customer Case Study
Lucy runs a dog grooming business with several groomers based in Sydney. All of the groomers handle calls from the 1800 number so Lucy needs to ensure that the calls are fairly distributed and that the agent who least recently received a call gets the next one.
Zintel’s Call Overflow Least Recent along with Percentage Call Splaying allows Lucy to ensure a fair division of calls over the course of the month.
Jon's Zintel Plans
| Plan Type | Pro Value Plan |
| Advanced Call Features | Gold Pack |
This Feature also works well with:
Need help getting started? Call us on 1800 946 835
Features Compatibility
Compatibility with inbound numbers.
Available with
1300 Number
A 1300 number is more memorable, more professional, and more attractive for prospective customers.
Learn more
Available with
1800 Number
A 1800 number gives your business a greater competitive edge, enabling your customers to call you toll-free.
Learn more
Available with
Smart Number
Smart Number are 1300 numbers, 1800 numbers or 13 numbers followed by a word, such as 1300 zintel or 1800 service.
Learn more
Available with
Local Virtual Number
Local numbers allow you to tailor your phone number for different geographic locations, so you appear as a local wherever you advertise.
Learn moreNeed help getting started? We’re always here to help
Frequently Asked Questions.
Our Simple IVR includes up to 3 menu options at a single level. Our Complex IVR includes up to 8 menu options across two levels.
Yes. The menu will be repeated once. If the caller does not make a selection, the call can be redirected to a default answering point that you define. This can be a Zintel Voice to email service.
Yes. If you prefer, you can set your IVR to automatically redirect to head office if your caller doesn’t make a selection.
All other features
Other tools that will transform your business.
Need help signing up? We’re always here to help.
See how your business can benefit from Simple and Complex IVR